At RuneFS.com, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, we are here to help. Please read our refund policy carefully to understand your rights and our obligations.

1. Returns

Eligibility for Returns

To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it.
  • In the original packaging with all tags and labels attached.
  • Returned within 30 days from the date of purchase.

Non-returnable Items

The following items are not eligible for returns:

  • Gift cards.
  • Downloadable software products.
  • Sale items (if applicable).

2. Refunds

Process for Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.

Partial Refunds

In certain situations, only partial refunds may be granted:

  • Items with obvious signs of use.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery.

3. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [Email Address] and send your item to: [Mailing Address].

4. Shipping

Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Shipping Errors

If we made an error with your order or if you received a defective or damaged item, we will cover the return shipping costs. Please contact us at [Email Address] to arrange for the return.

5. Refund Status

If you have not received your refund yet, please check the following:

  • Check your bank account again.
  • Contact your credit card company; it may take some time before your refund is officially posted.
  • Contact your bank; there is often some processing time before a refund is posted.

If you have done all of this and you still have not received your refund, please contact us at [Email Address].

6. Contact Us

If you have any questions about our refund policy, please contact us at:

RuneFS.com support@runefs.com